Payment Refund Protocol

1. Scope

Tool0 may provide both free and paid submission or promotion options. This Protocol governs any paid order placed through Tool0, even if paid plans are only available during specific periods, campaigns, or feature rollouts.

2. When a refund may be approved

• Duplicate charge: if you were charged more than once for the same order, we may refund the duplicate amount.
• Material non-delivery: if a paid placement was confirmed but not delivered within a reasonable time and we cannot provide a suitable remedy.
• Technical billing error: if a system error caused an incorrect amount to be charged.
• Early cancellation: if you request cancellation before substantive editorial review, scheduling, or publication work begins, we may approve a full or partial refund at our discretion.

3. When refunds are usually not available

• After a listing, sponsored slot, or featured placement has already been published or scheduled for delivery.
• After editorial review, formatting, moderation, or manual processing work has already been performed.
• If a submission is rejected because it is misleading, unlawful, infringing, spammy, unsafe, incomplete, or in violation of Tool0 policies.
• If expected business results such as clicks, conversions, investor interest, SEO gains, or user signups do not occur.
• For issues caused by your own inaccurate submission data, unavailable website, broken landing page, or delayed response.

4. Partial refunds and service credits

In some situations, Tool0 may choose to offer a partial refund, replacement placement, schedule adjustment, or service credit instead of a full refund. The appropriate remedy depends on the nature of the order, the amount of work already delivered, and the underlying issue.

5. Request window

Refund requests should generally be submitted within 7 calendar days of the charge date unless a longer period is required by applicable law. Requests made much later may be declined if we are unable to verify the issue or if the service was already substantially delivered.

6. What to include in a request

• Order number or payment reference.
• Submitted product name and URL.
• Date of purchase and amount charged.
• A short explanation of the issue and the remedy requested.
• Supporting screenshots or records, if relevant.

7. Chargebacks and abuse

If a chargeback is opened without first contacting us about a resolvable issue, Tool0 may pause related listings, reject future submissions, or restrict account access while the matter is reviewed. Fraudulent payment activity, abuse of refund processes, or repeated bad-faith disputes may result in permanent restriction.

8. Updates

Tool0 may update this Protocol as pricing models, paid products, or operational rules change. The latest version will be posted on this page with an updated effective date.